MOST ASKED

We don’t believe in delays. Your order is processed directly from our distribution centre within 24–48 hours after being placed.

Orders received on weekdays before 11:00pm (UK time) are dispatched the same day. Orders placed after this time will be sent on the following day. Weekend orders are scheduled for shipment on Mondays.

The estimated shipping time shown at checkout and on our shipping page begins from the moment your order is dispatched.

As our system is optimised for speed, it is not possible to modify or cancel an order once it has been placed. If you require assistance, our support team is ready to help — please contact us at info@aceroboots.com

If your order isn’t right, we’ve got you covered. You have up to 14 days from the date of delivery to request a return.

Please note, we do not cover return shipping costs. Any customs duties or import charges are the responsibility of the customer.

All returned items must be unworn, unused, and in their original condition, including original packaging and tags.

We do not accept returns for:


  • Items that show signs of wear or damage not previously reported

  • Items returned without tracking or proof of shipment

  • Final sale items marked as non-refundable

Bundles / Multipacks:

All items within a bundle must be returned together, including original packaging. Missing items may result in rejection of the return.

Promotional offers (e.g. Buy 1 Get 1):

Free items included in promotional offers are not eligible for refund or return.

We currently do not offer direct exchanges.

If you would like a different size or model, simply place a new order. Once your return is received and approved, a refund will be issued to your original payment method.

Orders are processed within 24–48 hours.

Once dispatched, you will receive an email with your tracking details. You can follow your delivery in real time using the provided tracking link.

We recommend using the size guide available on each product page.

Simply click on “Size Guide” located below the size selection. Our sizing tool is designed to help you find the ideal fit with confidence.

ORDERS & DELIVERY

Orders are processed within 24–48 hours. Once dispatched, you will receive a confirmation email with a tracking link to follow your delivery in real time.

We offer worldwide shipping. For a full breakdown of delivery times and rates by region, please refer to our Shipping page.

Our distribution centre processes orders within 24–48 hours.

Orders placed before 10:00pm (UK time): Dispatched the same business day.

Orders placed after 10:00pm (UK time): Dispatched the following business day.

Estimated delivery times are displayed at checkout.

Shipping costs are calculated based on your location and order value:

United Kingdom: Free shipping on orders over £100 (Standard rate of £4.99 below this amount)

Europe: Rates starting from £5.99

International: Rates starting from £7.99

Please note: Import duties and local taxes remain the responsibility of the customer.

To maintain fast dispatch times, orders are processed immediately after being placed.

Changes or cancellations are only possible before processing begins. For urgent requests, please contact info@aceroboots.com

We accept returns within 14 days of delivery.

Enter your gift card or voucher code at checkout and click “Apply”. The discount will be automatically deducted from your total.

If your tracking shows “Delivered” but you have not received your parcel, we recommend:

Verifying your shipping address

Checking with neighbours or reception

Looking for a delivery notice from the courier

If you are still unable to locate it, please contact info@aceroboots.com so we can assist further.

This is our priority delivery option. Your order is processed ahead of standard shipments and includes full protection against loss or damage during transit, handled directly by our support team.

If you notice an error, contact info@aceroboots.com immediately.

If your order has not yet been dispatched, we will update the details. Once shipped, changes are subject to the courier’s policies.

Order confirmations are sent automatically after purchase.

Please check your Spam or Junk folder. If you still cannot find it, contact info@aceroboots.com and we will resend your order details.

RETURNS

You have 14 days from the date of delivery to return your order.

To be eligible, items must be unworn, unused, and in their original condition, including all tags and original packaging.

Non-returnable items:

Items showing signs of wear or damage not previously reported
Final Sale items

Items returned outside the 14-day return window

Bundles & Promotions:

Bundle or multipack items must be returned as a complete set. Individual items cannot be refunded separately. Items purchased through promotional offers (e.g. Buy 1 Get 1) are considered Final Sale.

To initiate a return, please register your request through our Returns Portal by following the step-by-step instructions.

For further details, please refer to our full Returns page.

Return shipping costs are the responsibility of the customer.

Rates vary depending on your location and will be shown during the return registration process. We recommend using a tracked service and keeping your proof of postage.

We do not offer direct exchanges.

If you require a different size or model, please return your item for a refund and place a new order.

Once your return arrives at our facility, it will be inspected and processed within 10 business days.

After approval, your refund will be issued to your original payment method. Please allow up to 3 additional business days for the funds to appear in your account, depending on your provider.

You will receive a confirmation email once your refund has been completed.

Your order number can be found in the confirmation email sent after your purchase.

If you are unable to locate it, please contact info@aceroboots.com and our team will assist you.

Returns must be shipped within the 14-day return window to be eligible.

Items returned outside this timeframe will not be accepted.

If you believe your situation requires further review, please contact info@aceroboots.com.

CONTACT

Our Customer Care team is available 7 days a week via email and live chat.

Email: info@acero-boots.com

Live Chat: Available via the chat icon in the lower right corner of the website.

We aim to respond to all enquiries within 48 hours.